This document (as well as any other document mentioned here) regulates the Terms of Sale (hereinafter referred to as the “Conditions”) by which the purchase or acquisition of products and / or services is governed in the on-line store src.es and complements the general terms that regulate the general use of the Website.
The realization of any purchase necessarily implies acceptance of the general terms of access and use of the Website, as well as of these Conditions, without objection or reservation of any kind.
For the purposes of these Conditions it is understood that the activity that Slot Racing Company develops through the Website includes: the manufacture, distribution, representation and, in general, commercialization of toys, scale models and prototypes.
In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Warning and the Privacy and Data Protection Policy of Slot Racing Company. By using this Website or making and / or requesting the acquisition of a product and / or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so, if you do not agree with all this, you must not use this Website.
Also, it is informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and / or use the Website, since those that will be in force at the moment in which the acquisition of products and / or services will be requested.
For all questions that the User may have in relation to the Conditions, you can contact the owner using the following Contact information or, if applicable, using the contact form:
- Paseo de Eduardo Dato, number 23, 2nd floor
28010 Madrid, Spain
- Telephone: (+34) 673 836 536
- Email: firstname.lastname@example.org
The access, browsing and the use of the Website grants the condition of user (hereinafter referred to, indistinctly, individually as “User” or jointly as “Users”), which is why, from the beginning of the browsing through the Website, all Conditions here established, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
- Make use of this Website only to make inquiries and purchases or acquisitions legally valid.
- Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be annulled, and the relevant authorities informed.
- Provide truthful and lawful contact information, for example, email address, postal address and / or other information.
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The User may formalize, at his election, with Slot Racing Company the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.
The duly registered Users can buy on the Website by the established means and forms. You must follow the online purchase and / or acquisition procedure of src.es, during which several products and / or services can be selected and added to the shopping cart, shopping basket or final purchase space and finally click on “Finish Purchase“.
Additionally, the User must complete and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Straightaway, the User will receive an email confirming that Slot Racing Company has received their order or request for purchase and / or provision of the service, that is, the order confirmation. And, in this case, the User will be informed, also, by email when the purchase is being sent. In this case, this information may also be made available to the User through personal space of connection to the Website.
Once the purchase procedure has been completed, the User consents that the Website generates an electronic invoice that will be sent to the User via email. And, in this case, through your personal space of connection to the Website. Additionally, the User may, if he wishes, obtain a copy in paper of his invoice, requesting it from Slot Racing Company using the contact spaces of the Website or through the contact information provided above.
The User acknowledges to be current, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are displayed next to the presentation or, where appropriate, image of it on your page of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, colour, details of the products, or characteristics; and acknowledges that the execution of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
All purchase orders received by Slot Racing Company through the Website are subject to the availability of the products and / or that no circumstance or cause of force majeure as those described in section Exoneration of responsibilities affects the supply of the same. If there are difficulties in the supply of products or no products remain in stock, Slot Racing Company undertakes to contact the User and refund any amount that may have been paid in concept of amount.
Prices and payment
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, except that, due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.
However, unless otherwise indicated, the prices of the items offered exclude the shipping costs that may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where it will consult the methods and shipping costs available and freely choose the one that suits best.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.
The means of payment accepted will be:
- Credit or debit card
- Wire transfer
Slot Racing Company uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to verifications and authorizations by the issuing bank.If that entity does not authorize payment, Slot Racing Company will not be responsible for any delay or failure to deliver and may not enter into any contract with the User.
Once Slot Racing Company receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the moment in which the User is sent the confirmation of delivery and / or confirmation of the service that is provided in the form and, where appropriate, established place.
If the means of payment is Paypal, gift card or credit card, the charge will be made at the time when Slot Racing Company sends a confirmation of the purchase order or purchase of products and / or services to the User.
In any case, by clicking on “Finish Purchase” the User confirms that the payment method used is his or that, where appropriate, is the legitimate holder of the gift card or credit card.
Purchase or purchase orders in which the User selects as a means of payment the bank transfer will be reserved for 5 calendar days from the order confirmation in order to leave enough time for the bank transfer to be taken into account by the system of payments used by Slot Racing Company for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.
Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the reference of the transfer. In case of error, Slot Racing Company cannot validate the order, which will be cancelled.
Slot Racing Company serves orders in the following territories:
- Spain (Peninsula, Baleares, Canarias, Ceuta and Melilla)
- European Union.
- Rest of Europe.
- Asia, America and Oceania.
The shipping expenses are adjusted according to the content and place of destination of each order during the purchase process, once the User has indicated the shipping address, and always before confirming the purchase.
Except for those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting on the related products in each purchase confirmation will be delivered within the term indicated on the Website in regard of the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason attributable to Slot Racing Company could not meet the delivery date, Slot Racing Company will contact the User to inform him of this circumstance and the User may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the total refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order would be returned to the storehouse. However, the carrier would leave a notice explaining where the order is and how to deliver again.
If the User is not going to be at the place of delivery within the agreed time slot, he must contact Slot Racing Company to arrange delivery on another day.
In the event that 30 days have passed since the order is available for delivery and has not been delivered for reasons not attributable to Slot Racing Company, Slot Racing Company will understand that the User wishes to withdraw from the contract and it will be considered resolved. As a result of the termination of the contract, all payments received from the User will be returned, with the exception of the additional costs resulting from the User’s own choice of a delivery method different from the less expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to them.
For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited through the signature of the reception of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Slot Racing Company receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs in a moment subsequent to the complete receipt of the amount to be paid by Slot Racing Company.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid one at all times depending on the specific article in question.
In this regard, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common VAT system, purchase orders will be located, for delivery, in that State Member of the European Union where the address in the purchase order is located.
For the rest of the locations, different from the previous ones, where the purchase orders will be located, for their delivery and / or benefit, the current regulations will be applied at all times; the User must bear in mind that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at the destination, and that these will be charge to him. For more information the User must go to the customs office in destination.
The User is informed that if he detects that an error has occurred when entering necessary data to process his purchase request on the Website, he may modify them by contacting Slot Racing Company through the spaces of contact enabled on the Website, and, where appropriate, through those authorized to contact the customer service, and / or using the contact information provided in the General information section. Likewise, this information could also be corrected by the User through his personal space of connection to the Website.
In any case, the User, before clicking on “Finish Purchase“, has access to the space, cart, or basket where their purchase requests are written and can carry outmodifications.
Slot Racing Company works so that Users are satisfied with their purchase. When this is not possible, the User is entitled to a refund in a series of cases:
Slot Racing Company works so that Users are satisfied with their purchase. When this is not possible, the User is entitled to a refund in a series of cases:
Right of withdrawal
In accordance with the provisions of Spanish legislation, the User as a consumer has the right of withdrawal, by virtue of which he may return the product received without justification if he finds that it does not meet his expectations.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Website, or if the items that make up his order are delivered separately, 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those items that made up the same purchase order. The withdrawal period will be calculated according to the official calendar in force at the delivery address of the order.
To exercise this right of withdrawal, the User must notify Slot Racing Company of its decision. He may do so, where appropriate, through the contact spaces enabled on the Website or through:
- Telephone: (+34) 965 56 04 90 (Mon to Fri, 9am to 2pm and 4pm to 7pm, Spanish time zone)
- Email: email@example.com
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to desist from the purchase contract. In any case, the User may use the withdrawal form that Slot Racing Company makes available as part of these Conditions, however, its use is not mandatory.
To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding deadline expires.
In case of withdrawal, Slot Racing Company will reimburse the User for all payments received, except shipping costs, without undue delay and, in any case, no later than 14 calendar days from the date on which Slot Racing Company is informed of the decision to desist by the User.
Slot Racing Company will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Slot Racing Company may withhold said refund until it has received the products or items from the purchase, or until the User submits proof of the return of the same, depending on which condition is met first.
The User can return or send the products to Slot Racing Company in the following address:
- SLOT RACING COMPANY, S.L.
Paseo de Eduardo Dato, 23, 2nd
28010 Madrid, Spain
The User must return the products no later than within a period of 14 calendar days from the date on which Slot Racing Company was informed of the decision to withdraw.
The User acknowledges that he must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
Slot Racing Company reserves the right to pay a lower amount than initially charged if it verifies that:
- The product has been used beyond the mere opening of it.
- The product is not in the same condition in which it was delivered.
- The product has suffered some damage after delivery.
Additionally, the products must be returned with their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.
In the event that the User desists from an order that has not yet been delivered, Slot Racing Company will apply the following criteria:
- If the order has left the storehouse, Slot Racing Company may demand compensation for shipping costs, both the outgoing and return.
- If the User communicates the withdrawal before the order has begun to be processed, no cost will be charged.
- If the order has already been processed, the User will only pay the minimum management expenses.
Return of defective products or error in shipping
These are all cases in which the User considers at the time of delivery that:
- The product does not conform to the stipulations of the purchase order
- The product has a manufacturing defect.
- The product has been damaged during transport.
Before opening any product, we ask the User to verify the order and verify that the products match those purchased. In case of any anomaly, the User must contact Slot Racing Company as soon as possible and let them know the existing disagreement (defect / error) by the same means or using the contact data provided in the previous section Right of withdrawal.
We recommend the User to never throw away the packaging of the products until they have verified that they are in perfect condition.
In the case of breakage due to transportation, it is essential that the User communicates by telephone the incident to Slot Racing Company on the same day of receiving the goods, in addition to recording the incidents detected on the delivery note of the carrier.
The User will then be informed about how to proceed with the return of the products. The goods can be sent:
- By means of a transportation company of your choice, in which case you must always do so with postage paid.
- Through the collaborating transport company, for which you must contact Slot Racing Company and request a pick-up, indicating a budget for approval has been previously provided.
Once returned, the products will be examined, and the User will be informed, within a reasonable period of time, if the refund or, if applicable, the substitution thereof.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is applicable.
The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including the delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at all times will always be for the User, as a consumer.
The User, as a consumer, has guarantees regarding the products that may be acquired through this Website, in the terms legally established for each type of product, answering Slot Racing Company, therefore, for the lack of conformity with them that is manifested in a term of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that:
- They conform to the description made by Slot Racing Company and possess the qualities presented in it
- Are suitable for the uses to which products of the same type are ordinarily intended
- Present the usual quality and benefits of a product of the same type and that are fundamentally expected of it.
When this is not the case with respect to the products delivered to the User, this must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the Website, may present nonhomogeneous characteristics as long as they derive from the type of material with which they were manufactured, and that therefore will be part of the individual appearance of the product, and they will not be considered a defect.
On the other hand, it could happen that the User acquires a product manufactured by a third party on the Website. In this case, considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the two years after the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.
Unless otherwise provided by law, Slot Racing Company limits its liability in the following cases:
- Slot Racing Company applies all measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems that is used or others of this nature.
- Slot Racing Company will act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
- Technical failures that due to fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Slot Racing Company puts all the means within its reach to carry out the process of purchase, payment and delivery of the products, however, disclaims liability for reasons that are not attributable to it, fortuitous event or force majeure.
- Slot Racing Company will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, Slot Racing Company will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
- In general, Slot Racing Company will not be responsible for any breach or delay in the fulfilment of any of the assumed obligations, when it is due to events that are out of our reasonable control, that is, due to force majeure, and this may include, but not limited to:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of the use of trains, boats, airplanes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this sense, the obligations will be suspended during the period in which the cause of force majeure continues, and Slot Racing Company will have an extension in the term to fulfil them for a period of time equal to the duration of the force majeure event. Slot Racing Company will use all reasonable means to find a solution that allows us to fulfil our obligations despite the cause of force majeure.
Written communications and notifications
By using this Website, the User accepts that most of the communications with Slot Racing Company are electronic (email or notices published on the Website).
For contractual purposes, the User consents to use this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Slot Racing Company sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and / or communicate with Slot Racing Company through the contact data provided in these Conditions and, where appropriate, through the contact spaces of the Website.
Equally, unless otherwise stipulated, Slot Racing Company can contact and / or notify the User in their email or at the postal address provided.
No resignation by Slot Racing Company of a specific right or legal action or lack of requirement by Slot Racing Company of strict compliance by the User with any of its obligations will imply, nor a resignation of other rights or actions derived from a contract or the Conditions, nor will the User exonerate from the fulfilment of their obligations.
No resignation of Slot Racing Company to any of these Conditions or to the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a resignation and is formalized and communicated to the User in writing.
If any of these Conditions were declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
These Conditions and any document expressly referred to in these constitute the entire agreement between the User and Slot Racing Company in relation to the object of sale and supersede any other agreement, agreement or previous promise agreed verbally or in writing by the same parts.
The User and Slot Racing Company acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except that which is expressly mentioned in these Conditions.
Applicable legislation and jurisdiction
The access, browsing and / or use of this Website and the contracts to purchase products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, browsing and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sale agreements between Slot Racing Company and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
The User can send Slot Racing Company their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, Slot Racing Company has official complaint forms available to consumers and users, and they can request from Slot Racing Company at any time, using the contact information provided at the beginning of these Conditions (General Information).
Additionally, if from the conclusion of this purchase contract between Slot Racing Company and the User emanates a dispute, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation UE Nº 524/2013 of the European Parliament and of the Council, of May 21, 2013, on resolution of online litigation in consumer matters and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC. You can access this method through the website: http://ec.europa.eu/consumers/odr/