Welcome to Our FAQ Section
At SRC, we want you to find all the information you need quickly and easily. Here we have compiled the most common questions from our customers, organized by categories so that you can find clear and useful answers.
Frequently Asked Questions and Answers
1. Account and User Management
Do I need to create an account to place an order?
You do not need to create an account to place an order. However, by registering you will be able to enjoy exclusive benefits such as order tracking, purchase history and access to personalized promotions.
How can I create an account?
You can register by clicking on the 'My Account' icon at the top right of the page and completing the registration form with your personal details.
I forgot my password, how can I reset it?
Click 'Forgot your password?' on the login page. Enter your email address and you will receive a link to reset your password.
How can I update my personal data?
Log in to your account, go to the 'Personal Information' section and make the necessary changes. Don't forget to save the changes before logging out.
Is my data protected?
At SRC we comply with the data protection regulations (RGPD). Your data is safe and will only be used to improve your shopping experience. See our Privacy Policy for more information.
2. Orders and Shipments
In how much time will my request be delivered?
Orders within mainland Spain are delivered within 3-5 working days. For international shipments, times vary depending on the destination, with an average of 7-15 days.
What shipping methods are available and their costs?
We offer standard and express shipping. Shipping costs are calculated based on weight and location. For orders over €80 in Spain and mainland Portugal, shipping is free.
Can I track my order?
SYes, once your order is shipped, you will receive an email with a tracking number and a link to track the status of your shipment.
Can I change the delivery address after placing an order?
SYes, as long as your order has not been shipped. Please contact us as soon as possible to make the change.
3. MPayment Methods
What forms of payment do you accept?
We accept credit and debit cards (Visa, MasterCard, American Express), PayPal and bank transfers. We also offer split payment options via [plataforma de pagos, si aplica].
Is it safe to make payments on your website?
SYes, we use SSL security protocols to protect all your data during the payment process.
4. Warranty and Technical Support
Do SRC products have a warranty?
SYes, all our products have a 2-year warranty covering manufacturing defects.
How can I get technical support for my product?
You can contact us through our contact form or by sending an email to info@src.esOur technical team will be happy to help you.
5. Returns and Exchanges
How can I return a product?
"Follow these steps to make a return:
- Contact us to request a refund.
- Make sure the product is in its original packaging and unused.
- Send us the product to the indicated address."
How long do I have to make a return?
You have 30 days from receipt of the product to request a return.
What do I do if I receive a defective product?
If the product has a factory defect, please contact us immediately. We will arrange for the replacement or repair at no additional cost.
6. Products and Spare Parts
Where can I purchase spare parts for my SRC cars?
We offer a wide range of spare parts and accessories in our online store. Visit the spare parts section to find everything you need.
Are SRC spare parts compatible with cars from other brands?
Some spare parts may be compatible with cars from other brands. Please refer to the product specifications or contact us for more details.
Where can I find the technical specifications of the models?
Each product in our online store includes a detailed description with its technical specifications.
Do you offer customization on car models?
We do not currently offer customization. However, we do launch special editions and collaborations that may interest you.
7. SRC Competitions
How can I register for SRC competitions?
Visit our section of SRC Racing for information on current events and registration forms.
Can I participate with cars from other brands in SRC competitions?
No, our competitions are designed exclusively for SRC brand cars.
8. Loyalty and Discount Programs
Do you have any loyalty program for frequent customers?
SYes, we offer exclusive discounts and promotions for our registered customers. We encourage you to subscribe to our newsletter to receive the latest news.
How can I get discounts on my purchases?
In addition to regular promotions, we offer a €5 discount on your first purchase when you subscribe to our newsletter.
9. Additional Information
How can I contact the SRC team?
You can contact us via our form on the contact page, by email at info@src.es or by calling (+34) 673 836 536.
